Here at Lesley Hooks we are committed to giving the highest level of customer service and professional integrity. In the event that something does go wrong, we will thoroughly investigate any complaints and do our best to resolve the matter in a satisfactory manner. We are constantly working to improve our standards and service provided to all our customers.
If you have a complaint put it in writing, whether that be by letter or by email. We will respond in the manner and timeframes explained below.
Sales
If your complaint is relating to a sales transaction then please refer your complaint initially to the branch manager. If following this you are not satisfied then please direct your complaint to one of our directors whose details are set out below. We will acknowledge receipt of your complaint within 3 working days of receiving it. We will thoroughly investigate your complaint and a written response will be provided within 15 working days of receipt.
Lettings
If your complaint is relating to a sales transaction then please refer your complaint initially to the branch manager, Kate Maddocks. If following this you are not satisfied then please direct your complaint to one of our directors whose details are set out below. We will acknowledge receipt of your complaint within 3 working days of receiving it. We will thoroughly investigate your complaint and a written response will be provided within 15 working days of receipt.
Kate Maddocks
kate@lesleyhooks.co.uk
0151 644 6000
Directors Contact Information
Rachael Hooks
rachael@lesleyhooks.co.uk
0151 334 5875/0151 644 6000
Lesley Hooks
lesley@lesleyhooks.co.uk
0151 644 6000
Address: Lesley Hooks Estate Agents, 6 Church Road, Bebington, Wirral CH63 7PH
Property Ombudsman
If we are unable to satisfy your complaint through our internal complaints procedure detailed above then you can contact The Property Ombudsman for an independent review of your complaint within 12 months of receiving our final written response. The Property Ombudsman Ltd Milford House 43-45 Milford Street Salisbury Wiltshire SP1 2BP 01722 333 306 www.tpos.co.uk.
